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Privacy Policy

This privacy notice sets out how we Auckland Home Solutions CIC, Glendale House, Rose Avenue, Blackhall Colliery, TS27 4JQ use and protect any personal information that you give us and follows the General Data Protection Regulations.

We are committed to ensuring that your privacy is protected.

Should we ask you to provide certain information by which you can be identified when applying for accommodation and becoming a tenant of Auckland Home solutions, then you can be assured that it will only be used in accordance with this privacy notice.

What information do we collect about you and why?

To provide you with the service you require, we need to collect, store and use your personal information.

We may collect the following information:

  • Name and postal address
  • Contact information including email address
  • Other personal information relating to rent payments or repairs.
  • Other information relevant to tenant surveys.

When you provide us with information, you will be told what we will use it for and who we will share it with.

We will usually ask for your direct consent to use and share your personal information at the time that you provide the information, for example when filling in an application form or signing your tenancy or completing your housing benefit form. However, sometimes it may be necessary to share your information without consent for example in order to detect or prevent a crime or if we are required to do so by law.

What do we do with your information?

Generaly only our own staff get to see your personal information. However, we may also share your personal information with other agencies or organisations where appropriate, such as but not limited to: government agencies and departments, police, local authorities, social services, contractors, utility companies, commissioners and with other bodies for the prevention and detection of fraud.

We do not share your personal information with third parties without your consent. unless it is for a legitimate business reason, as required by law or other legal processes.

How we use your information

We require this information to provide the service you have requested or for other closely related purposes and in particular for the following reasons:

  • To enable you to pay your rent or to report a repair.
  • To contact you about an application you have made to the organisation
  • To analyse and improve our services
  • For internal record keeping
  • For other legitimate business purposes

How long will we keep your information?

We will keep your information for as long as necessary to provide the relevant service and in accordance with our retention and disposal guidelines.

How can you find out what information we hold about you?

Under the General Data Protection Regulations, you have a right of access to personal data held on you. This is called a subject access request. There are certain exceptions to this right. In particular, we may not be required to give you access to personal information which is about another individual or which has been provided by a third party, without their consent.

If you want to see the information we hold on you or to request a copy, please contact: or,
0191 5870848

If you find information that is wrong, you should tell us and we will correct the details and destroy the wrong information.


You have signed a consent form giving your permission and this can be reviewed at anytime by yourself to withdraw your permission.

Links to other websites

Our website contains links to other websites. However, once you follow these links and leave our site, you should be aware that as we do not have any control over the other website we cannot be responsible for the protection and privacy of any information that you may provide. You should look at the privacy statement applicable to the website in question.

Changes to this privacy notice

We keep our privacy notice under regular review. This privacy notice was last reviewed on 25th April 2018.

How to contact us

If you want to request information about our privacy notice you can contact us on: or,
0191 5870848

How can we help?

We understand how vitally important it is to listen to the queries, demands and preferences of our tenants. If you need information, or to raise a concern, please get in touch.

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What our clients say

I have recently taken over as team leader for one of your schemes and just wanted to give some feed back on one of your Housing officers Caroline Mathews, I have had numerous of phone calls / emails with Caroline in regards to the scheme as we have quite a lot going on at the present time and I would just like to say how compassionate, caring and professional Caroline has been with Myself, staff and the service users, any issues at the scheme has had has been dealt with immediately and resolved.

Caroline visited the scheme today to support me to discuss an upcoming eviction with one of our service users, while she was here Caroline spent time looking around the service and meeting the service users, I discussed with Caroline about possible ideas for the service and Caroline was extremely enthusiastic about the ideas and advised she would explore these and get back to me.

Denae Ball, Team Leader, Highlea Care

As a care provider we have developed an excellent partnership relationship with Auckland Home Solutions in the delivery of supported living services in Dorset. They operate professionally and maintain excellent communications with us and support the needs of the tenants. This has truly been evident during the Covid 19 pandemic, where Auckland Home Solutions have worked with us, in ensuring that all there tenants were kept safe from transmission through regular deep cleaning at the properties, which supported our IPC protocols and being responsive in with maintenance maintaining high standards.

James Parsons, Strategy and performance Business partner, Encompass Dorset

We at Birmingham Supported Housing are proud to work with Auckland Home Solutions CIC.

As a Support and Service provider working with the most vulnerable in our society, we at Birmingham Supported Housing see AHS as a responsible and professional partner in helping the vulnerable amongst our community in Birmingham and throughout the UK.

AHS has always attended to our call whenever we have asked them to, even in these difficult times of a pandemic and we are proud to call them our partner in serving our community locally and nationally.

Sham and Manny, Directors at Birmingham Supported Housing

She always communicates with myself and the staff team on a professional and personable basis. Over the last 12 months we have experienced some difficult individuals moving into the properties, however Nichola always works with ourselves pro-actively and for the need of the individuals we support.

Regarding referrals again Nichola respects the staff team’s judgement when the individual’s are moving in, giving them ample time to settle into their new surroundings.

I feel we work well as a multi-disciplinary team. Great stuff.

Jackie Ball, County Wide Manager Support & Recovery & Community Floating Support

Auckland Home Solutions C.I.C has and continues to work closely with Community Integrated Care to ensure that only the best housing, care and support is provided to those we support. AHS take time to understand their tenants and their needs and go that extra mile to help ensure they’re met.

Community Integrated Care CIC

I have been a tenant of Auckland Home Solutions C.I.C for around five years. They have been a great help to me, letting me live in my own flat with the things I like the most. The AHS team are always there to help if I need them.

Tenant – Ian, 34, from Durham

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