Coronavirus (COVID-19) Update
For more information please read our article on the new national restrictions here.



24th March 2020

Corona Virus Update – Repairs

Our Repairs and Maintenance Service is responding to emergency repairs and those where if left unattended, would leave our clients at risk.  Please consider this before reporting a repair. Ask yourself the following questions before dialling our number:-

  • I could be diverting repair services away from a genuine emergency.  Is this really an emergency? 
  • Could this repair wait?

If the repair is needed, social distancing in accordance with Public Health England guidelines need to be adhered to (2 metres distancing).

Phone lines are expected to be busy over the coming days and we ask that if your query is not urgent, please wait to contact us at a later date.

Whilst we are aware that your priority is to ensure the safety of our tenants we would like to remind you that at this time AHS still have a duty of care to continue to carry out our compliance and health and safety visits across all of our properties. Whilst we will endeavour to minimise these visits we would appreciate your cooperation in allowing access for these visits.

Thank you for your support during what is a difficult time for all.

What is an emergency repair?

  • Gas leak
  • Full loss of electricity
  • Severe uncontainable internal water leak creating an unsafe situation (e.g. electrics, ceiling collapse)
  • If your CO2 detector is activated
  • No hot water in the entire building
  • Central heating/boiler repairs
  • Urgent repairs relating to your fire alarm system
  • Damaged asbestos materials in a living area
  • Unusable toilet, if it is your only toilet
  • Blocked wet room (for vulnerable tenants only)
  • Repairs to make your front or back door secure, door entry systems
  • Communal lighting
  • Statutory compliance works
  • Any other repair that we identify needs immediate access or intervention

If a member of our Repairs and Maintenance Team  is due to visit your home to carry out a repair / compliance / Health & Safety check, please continue to follow the advice given by the government and contact us as soon as possible if you are self-isolating

The new guidance issued by the government is that if you or anyone in your household has a new, continuous cough or high temperature, you must self-isolate for 14 days.

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