Given that our tenants are vulnerable, we provide them with a wealth of advice to help keep them secure in their homes, such as locking doors on exit and asking unexpected callers for identity proof. Our staff can be contacted at any time by tenants to answer security questions.
The responsibilities of our tenants are written into our tenancy agreements. Expected behaviour, the things tenants have to pay for, including rent and bills, will be outlined, as will how to report damage and maintenance problems. The latter is so that we can make appropriate repairs.
If our tenants have an emergency they should call their Care Provider / Support Worker who will aim to resolve the problem as quickly as possible. Emergency repairs will be attended to within 24 hours. Useful numbers will be provided.
She always communicates with myself and the staff team on a professional and personable basis. Over the last 12 months we have experienced some difficult individuals moving into the properties, however Nichola always works with ourselves pro-actively and for the need of the individuals we support.
Regarding referrals again Nichola respects the staff team’s judgement when the individual’s are moving in, giving them ample time to settle into their new surroundings.
I feel we work well as a multi-disciplinary team. Great stuff.
Jackie Ball, County Wide Manager Support & Recovery & Community Floating Support
Auckland Home Solutions C.I.C has and continues to work closely with Community Integrated Care to ensure that only the best housing, care and support is provided to those we support. AHS take time to understand their tenants and their needs and go that extra mile to help ensure they’re met.
Community Integrated Care CIC
I have been a tenant of Auckland Home Solutions C.I.C for around five years. They have been a great help to me, letting me live in my own flat with the things I like the most. The AHS team are always there to help if I need them.
Tenant – Ian, 34, from Durham