Given that our tenants are vulnerable, we provide them with a wealth of advice to help keep them secure in their homes, such as locking doors on exit and asking unexpected callers for identity proof. Our staff can be contacted at any time by tenants to answer security questions.
The responsibilities of our tenants are written into our tenancy agreements. Expected behaviour, the things tenants have to pay for, including rent and bills, will be outlined, as will how to report damage and maintenance problems. The latter is so that we can make appropriate repairs.
If our tenants have an emergency they should call their Care Provider / Support Worker who will aim to resolve the problem as quickly as possible. Emergency repairs will be attended to within 24 hours. Useful numbers will be provided.
I have recently taken over as team leader for one of your schemes and just wanted to give some feed back on one of your Housing officers Caroline Mathews, I have had numerous of phone calls / emails with Caroline in regards to the scheme as we have quite a lot going on at the present time and I would just like to say how compassionate, caring and professional Caroline has been with Myself, staff and the service users, any issues at the scheme has had has been dealt with immediately and resolved.
Caroline visited the scheme today to support me to discuss an upcoming eviction with one of our service users, while she was here Caroline spent time looking around the service and meeting the service users, I discussed with Caroline about possible ideas for the service and Caroline was extremely enthusiastic about the ideas and advised she would explore these and get back to me.
Denae Ball, Team Leader, Highlea Care
As a care provider we have developed an excellent partnership relationship with Auckland Home Solutions in the delivery of supported living services in Dorset. They operate professionally and maintain excellent communications with us and support the needs of the tenants. This has truly been evident during the Covid 19 pandemic, where Auckland Home Solutions have worked with us, in ensuring that all there tenants were kept safe from transmission through regular deep cleaning at the properties, which supported our IPC protocols and being responsive in with maintenance maintaining high standards.
James Parsons, Strategy and performance Business partner, Encompass Dorset
We at Birmingham Supported Housing are proud to work with Auckland Home Solutions CIC.
As a Support and Service provider working with the most vulnerable in our society, we at Birmingham Supported Housing see AHS as a responsible and professional partner in helping the vulnerable amongst our community in Birmingham and throughout the UK.
AHS has always attended to our call whenever we have asked them to, even in these difficult times of a pandemic and we are proud to call them our partner in serving our community locally and nationally.
Sham and Manny, Directors at Birmingham Supported Housing
She always communicates with myself and the staff team on a professional and personable basis. Over the last 12 months we have experienced some difficult individuals moving into the properties, however Nichola always works with ourselves pro-actively and for the need of the individuals we support.
Regarding referrals again Nichola respects the staff team’s judgement when the individual’s are moving in, giving them ample time to settle into their new surroundings.
I feel we work well as a multi-disciplinary team. Great stuff.
Jackie Ball, County Wide Manager Support & Recovery & Community Floating Support
Auckland Home Solutions C.I.C has and continues to work closely with Community Integrated Care to ensure that only the best housing, care and support is provided to those we support. AHS take time to understand their tenants and their needs and go that extra mile to help ensure they’re met.
Community Integrated Care CIC
I have been a tenant of Auckland Home Solutions C.I.C for around five years. They have been a great help to me, letting me live in my own flat with the things I like the most. The AHS team are always there to help if I need them.
Tenant – Ian, 34, from Durham