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Job Vacancy

Housing Officer Durham Based

An exciting opportunity has arisen for a full time initial 6 month contract, potential for longer.

Are you self motivated, passionate about helping people and keen to join a dynamic organisation? This may be the perfect position for you!

Auckland Home Solutions are a small friendly, well-established housing association. We provide Specialist Supported Housing.

We are looking for someone with a can do attitude, to join our team. Attitude is more important to us than experience, although customer facing experience or a care background would be beneficial.

The role is based working from our Head Office, but with extensive travel a full driving licence is essential.

Housing Officer – Housing Association – About The Role:

  • Manage a patch of properties with responsibility for all property allocations, estate inspections.
  • Undertake new tenancy sign ups and ensure all the correct paperwork is signed and uploaded to the database once completed.
  • Effectively identify, report and investigate tenancy breaches, working closely with other teams to ensure tenancy sustainment and where required escalating to tenancy enforcement action.
  • Liaise with support providers and line managers with regard to visiting arrangement, to ensure that an integrated service is delivered.
  • Conduct occasional routine housing management briefings and training sessions with tenants as directed by the line manager.
  • Work with managers to ensure that decommissioned properties are handed back in accordance with the decommissioning policy and that AHS fixtures and fittings are recycled as appropriate.
  • Maintain contact with neighbours to ensure their on-going confidence in Auckland Home Solutions services Regular partnership meetings with Care and Support providers subject to any SLA agreements which exist to govern the organisation’s respective roles and responsibilities.
  • Report on monthly performance to the Housing Manager and within deadlines.
  • To assist in the production of management information related to Key Performance Indicators.

For more information on the role and an informal chat, please contact the recruiting manager Sharon Brown on 0191 5870848.

Please send CVs to s.brown@ahscic.co.uk – closing date 3rd September 2021

How can we help?

We understand how vitally important it is to listen to the queries, demands and preferences of our tenants. If you need information, or to raise a concern, please get in touch.

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Testimonials

What our clients say

I have recently taken over as team leader for one of your schemes and just wanted to give some feed back on one of your Housing officers Caroline Mathews, I have had numerous of phone calls / emails with Caroline in regards to the scheme as we have quite a lot going on at the present time and I would just like to say how compassionate, caring and professional Caroline has been with Myself, staff and the service users, any issues at the scheme has had has been dealt with immediately and resolved.

Caroline visited the scheme today to support me to discuss an upcoming eviction with one of our service users, while she was here Caroline spent time looking around the service and meeting the service users, I discussed with Caroline about possible ideas for the service and Caroline was extremely enthusiastic about the ideas and advised she would explore these and get back to me.

Denae Ball, Team Leader, Highlea Care

As a care provider we have developed an excellent partnership relationship with Auckland Home Solutions in the delivery of supported living services in Dorset. They operate professionally and maintain excellent communications with us and support the needs of the tenants. This has truly been evident during the Covid 19 pandemic, where Auckland Home Solutions have worked with us, in ensuring that all there tenants were kept safe from transmission through regular deep cleaning at the properties, which supported our IPC protocols and being responsive in with maintenance maintaining high standards.

James Parsons, Strategy and performance Business partner, Encompass Dorset

We at Birmingham Supported Housing are proud to work with Auckland Home Solutions CIC.

As a Support and Service provider working with the most vulnerable in our society, we at Birmingham Supported Housing see AHS as a responsible and professional partner in helping the vulnerable amongst our community in Birmingham and throughout the UK.

AHS has always attended to our call whenever we have asked them to, even in these difficult times of a pandemic and we are proud to call them our partner in serving our community locally and nationally.

Sham and Manny, Directors at Birmingham Supported Housing

She always communicates with myself and the staff team on a professional and personable basis. Over the last 12 months we have experienced some difficult individuals moving into the properties, however Nichola always works with ourselves pro-actively and for the need of the individuals we support.

Regarding referrals again Nichola respects the staff team’s judgement when the individual’s are moving in, giving them ample time to settle into their new surroundings.

I feel we work well as a multi-disciplinary team. Great stuff.

Jackie Ball, County Wide Manager Support & Recovery & Community Floating Support

Auckland Home Solutions C.I.C has and continues to work closely with Community Integrated Care to ensure that only the best housing, care and support is provided to those we support. AHS take time to understand their tenants and their needs and go that extra mile to help ensure they’re met.

Community Integrated Care CIC

I have been a tenant of Auckland Home Solutions C.I.C for around five years. They have been a great help to me, letting me live in my own flat with the things I like the most. The AHS team are always there to help if I need them.

Tenant – Ian, 34, from Durham

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